1. Do I need to take the SafeSport Training every season?
No, SafeSport Training and the Refresher Course Training are valid for two (2) seasons. Thus if you completed training for the 2017-18 season, your training is valid for the 2017-18 and 2018-19 seasons. Due to updated content, anyone due to retake SafeSport Training will need to complete the new core SafeSport Training, which is comprised of 3 courses. Due to requirements from the U.S. Center for SafeSport, this is very likely to change to SafeSport Training (Refresher SafeSport Training) being required EVERY season.
2. Can I use the same email address as someone else in my family to complete the SafeSport Training?
No, since an email address can be used to login for training, the same email address cannot be used to register multiple persons for SafeSport Training. You will need to use a separate email address for the training.
3. How do I register for the SafeSport Training?
You will need to access/register for SafeSport Training using the link provided on our site under "Register for SafeSport Training" or "How to Register for SafeSport." Instructions on how to register and access the training courses can be found here.
4. What is the access code?
We do not use or have an access code. You will need to register for the training by using the link provided under "Register for SafeSport Training" or under "How to Register for SafeSport."
5. Why is there no Refresher Training?
A new SafeSport refresher course will eventually be added to the platform. This will be an abbreviated version intended for individuals who have previously completed the three core SafeSport courses and need to recertify.
6. What is I don't receive the email confirmation to start SafeSport Training?
Please contact email@example.com.
7. What do I do if I receive a “verification” error when I enter my USA Hockey confirmation number or referee number?
Please be sure to use your CURRENT USA Hockey confirmation number. Sometimes when you copy and paste your number there is an added space at the end. If you are a referee, please use your referee number and last name only (be sure confirmation number field is blank). Please make sure there are NO SPACES before or after the confirmation number or referee number. Also, you might receive an error if you are using your child’s USA Hockey confirmation number as individuals under 18 years of age are not required to complete the training for coaching or officiating.
8. How come I didn’t receive an email after I completed the SafeSport Training?
You will not receive an email notification once you complete the training. Your SafeSport Trained certificate is proof that you have completed the course.
9. How do I obtain a copy of my SafeSport Trained certificate?
Please note that certificates of completion cannot be downloaded on tablets or mobile devices.
Certificates from the Team USA training site are no longer available for download. Neither USA Hockey nor the U.S. Center for SafeSport has access to certificates or completion codes from the prior training site.
10. How will my program know that I completed SafeSport Training?
Information from the training site is automatically downloaded to the USA Hockey database on a nightly basis. Local program registrars will also be able to check (through the USA Hockey Registry) to see if coaches/managers/volunteers in their association have completed SafeSport Training and it will be indicated on team rosters. If you are a referee, SafeSport Training will be indicated on your referee profile, though it can take a few days for this to appear on your profile.
11. What if the SafeSport training is not appearing on my USA Hockey Courses page?
We receive information on a nightly basis. If you completed the training last night or today, it will appear in your record tomorrow. Also, please make sure that information is being uploaded for the current 18-19 season. You can check by logging in here https://courses.usahockey.com/public/.
12. What if the training won’t start or it freezes?
The course videos require Adobe Flash Player when being viewed on desktop and laptop computers. It is possible that your network administrator or ISP is blocking Vimeo videos. If the video does not play then you will want to contact your network administrator or ISP to have them allow Vimeo, or you will need to take the training from another location. If you need additional help, please contact firstname.lastname@example.org.
13. What if my account is locked or says the email is already in use? Please contact user support at email@example.com.