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Making the right calls for safety

By USA Hockey, 03/24/18, 8:45AM MDT


Q-and-A with NHL Department of Player Safety coordinator Jeff Greenstein

From top to bottom, youth to pros, safety remains of utmost importance in our role as hockey officials. By making the right calls, we’re making the game safe for all players and spectators involved.


Jeff Greenstein takes that responsibility one step further. Greenstein, a registered official who has worked at several USA Hockey National Championships and at the collegiate and junior hockey levels, has been a coordinator with the NHL Department of Player Safety for the past two seasons.


We caught up with Greenstein to hear how the department works, similarities between his role in the NHL’s New York offices and as an on-ice official, plus ways we can keep the game safe.


USA Hockey: So tell us more about your day-to-day with the NHL Department of Player Safety.

Jeff Greenstein: I’m a coordinator in the department, which means I’m on a staff of hockey people headed up by George Parros. We watch each of the NHL’s 1,271 regular season games, and we watch every minute of every game played. Our mandate is to keep the game as safe as we possibly can, but at the same time, preserve the physicality, the passion, the grit that everybody loves to watch.


We’re probably best known as the department that assesses fines and suspensions and infractions, things like that, but we also do a fair amount of proactive education for players as they enter the league.


What we do in New York is different than the situation room in Toronto, which handles goal reviews, coach’s challenge and some of those things.


USAH: Does that involve the league’s concussion protocol and concussion spotter program?

Greenstein: While we work with them, they’re a distinct department. They’re in our room, we work with them, but they’re not in the Department of Player Safety; they have their own structure and it’s a completely distinct entity, although we do work together.


USAH: Since joining the department, what are some things you’ve encountered and learned that might have come as a surprise?

Greenstein: One of the things that I’ve learned is how much research and how much care goes in to each of these positions. It’s very easy to watch as a fan, or even as an official who sees games at different levels, and see an isolated incident and formulate an opinion based on that. But I’ve learned quickly that the amount of care that goes in to each of these decisions made [by the NHL Department of Player Safety] is very impressive. The amount that Stephane Quintal [former head of NHL’s player safety] and George Parros now take before coming to a decision is impressive.

Starting with George and everyone under him, I think we all hold ourselves to a really high standard. I think we feel like we need to back up decisions with comparable plays of why something was called or why it needs supplemental discipline or not. It’s definitely something we spend a lot of time on in order to keep a consistency we’re proud of.


USAH: How has your experience as an official helped with your position in the department? Both roles are pretty heavily criticized, right?

Greenstein: For sure. For the department, we know that not everyone is going to agree with everything we do. That’s to be expected because that’s the nature of fandom. When you’re a fan, you’re passionate, that comes with the territory and we understand that. We’re proud that NHL fans care so much about their team and this game and we think that that’s a good thing and it’s healthy for the sport as a whole If there’s any sort of frustration from that.


As far as things that carry over, officiating has definitely given me a way of looking at the game and it’s been beneficial when having that discussion of what I’m seeing. We’re breaking down and analyzing hockey plays every night.


I think the skills you learn becoming an official are helpful no matter what line of work you’re in; Confidence, communication, critical thinking, leadership, those are things that are valuable no matter what type of work you’re in. I think being a referee gives you skills that transcends being on the ice.


USAH: And to point out the obvious, but keeping the game safe is top priority in both youth officiating and the NHL Department of Player Safety.

Greenstein: Exactly. We all have the same goal. We’re invested in hockey, we want to make sure it’s fun and enjoyable, and we want to make it safer. We want to extend players’ careers and keep them playing as long as we possibly can. We do a lot of the same types of proactive education, players playing the right way and discouraging the behaviors that we don’t think should be in the game.


Here we have the benefit of video technology that you don’t have in youth hockey. In terms of supplemental discipline, we’re able to parse the small parts of the play. We’re watching high-definition and are able to take a precedent that you can’t really take in other professional and non-professional leagues.


USAH: Since you mentioned video review, talk about the role that It plays for you, and in the game at the NHL level.

Greenstein: We use it to make sure what we think we saw at full speed is actually what happened. For us it also allows us to communicate better. A lot of the players now are growing up learning with video and being coached with video and I think we found that being able to show a player how a hit was good or could have been better is a better way of getting the message across and eventually changing the behaviors.


I think for us, we see benefits. That’s different than you get at the grassroots level because we have lots and lots of different camera angles, we have high definition, we have slow motion. At the youth level, that’s not always the case and that sometimes one angle can be deceiving so it’s a sticky thing to open up when you don’t have all the tools to do it correctly. 


USAH: Last but not least, what can officials do to ensure they are keeping the game safe.

Greenstein: Control the things you’re able to control, and have courage in your convictions. By doing your job, you’re keeping the game safe. Don’t forget, preparation in terms of rulebook knowledge, it’s so important, and it’s not something you can do once you’re already on the ice. In-game performance is largely a measure of things you’ve done leading up to the game and once you see something that goes against what you know to be right, have the courage in your convictions and throw your arm up because everybody is depending on you to do it. The parents entrust you with their kids are and it’s vital for the future of the game.