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Systems Technician

By USA Hockey, 04/27/22, 10:30AM MDT


Ensure the efficient operation of the company's network, client servers, databases and equipment while providing support for users

Job Title: Systems Technician
Department: Information Technology
Reports To: Systems Administrator
Basic Function: The System Technician's role is to ensure the efficient operation of the company's network, client servers, databases and equipment while providing frontline support to end users. This includes managing IT suppliers responsible for monitoring and diagnosing network and hardware problems. The System Technician will also work closely with the Infrastructure Manager and other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.


Strategy & Planning

  • Oversee all reports and documentation related to network and systems operations
  • Implement maintenance schedules for network and systems equipment, including disaster recovery testing
  • Conduct system feasibility studies and testing
  • Troubleshoot network performance, application and desktop issues, as well as analyze network traffic, and provide capacity planning solutions

Acquisition & Deployment

  • Manage the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including networks, WAN, data centers, servers, PCs, operating systems and associated hardware
  • Recommend purchase of equipment and supplies in order to meet operational requirements of the business
  • Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems
  • Conduct research and remain current with the latest technologies and solutions in support of procurement efforts

Operational Management

  • Practice asset management for IT hardware, software and equipment
  • Establish and maintain regular written and in-person communications with the organization's end users regarding pertinent IT activities
  • Participate in operations-related projects and project portfolio management efforts
  • Assist in the provisioning of end-user services, including help desk and technical support services
  • Other duties as assigned



  • Bachelor's degree in the field of computer science or information systems and four years minimum related work experience preferred
  • Certifications in Microsoft Certified Professional (MCP) preferred

Knowledge & Experience

  • Strong technical knowledge of network and PC operating systems
  • Strong technical knowledge of current network hardware, protocols and standards
  • Extensive application support experience
  • Proven experience in IT infrastructure planning and development
  • Excellent understanding of the organization's goals and objectives
  • In-depth knowledge of applicable data privacy practices and laws
  • Strong understanding of project management principles


  • Strong customer service and response skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to conduct research into IT issues and products as required
  • Ability to perform general mathematical calculations for the purpose of creating business cases, project budgets and so on
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical, evaluative and problem-solving abilities
  • Ability to effectively prioritize and execute tasks
  • Exceptional customer service orientation
  • Extensive experience working in a team-oriented, collaborative environment


  • On-call availability
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components
  • Occasional inspection of cables in floors and ceilings
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
  • Occasional travel
  • Work space in a multi-level building


  • Salary range is $50,000-60,000 annually. This is a full-time position with an excellent benefit package.


  • Position to begin immediately at USA Hockey's national headquarters in Colorado Springs, Colo.


USA Hockey does not discriminate on the basis of race, religion, national origin, gender, age, handicap or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based only on job-related factors.

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