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Intern, IT Technician

By USA Hockey, 03/09/20, 12:30PM MDT

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Provide maintenance and support of the hardware related equipment including servers, desktop/laptop, by analyzing requirements, resolving problems, and installing hardware and software solutions.

Job Title: Intern, IT Technician
Duration: Spring 2020
Department: Information Technology, USA Hockey National Office (Colorado Springs, CO)
Reports To: Director, IT Development
Basic Function: Provide maintenance and support of the hardware related equipment including servers, desktop/laptop, by analyzing requirements, resolving problems, and installing hardware and software solutions.

INTERN -- Essential functions and responsibilities include, but are not limited to:

  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Respond quickly and effectively to requests received through the IT helpdesk
  • Monitor help desk for tickets assigned to the queue and process
  • Assist in management of hardware and software configurations and settings
  • Perform timely workstation hardware and software upgrades as required
  • Report issues to your supervisor for escalation

Required Qualifications:

  • Project management, computer science, information technology coursework or major preferred.
  • Familiarity or direct experience with some level of IT development.
  • Working knowledge of MS Office tools.
  • Ability to work independently demonstrating effective project management with attention to detail.
  • Analytical and problem-solving abilities.
  • Excellent written and oral communication skills, interpersonal skills and ability to work in a team environment.
  • Must consistently demonstrate a strong customer service orientation.

Hours: Flexible, depending on student’s schedule.

Availability: Position to begin in immediately in Colorado Springs, Colorado office.

Application Procedure: Interested candidates should submit a current resume and list of references to Cameron Eickmeyer, CameronE@usahockey.org

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