Kim Folsom joined USA Hockey as a receptionist in August 1989. She held that position until August 1991, when she became a secretary and administrative assistant. After eight years in that role, Folsom was named coordinator of international development.

In January 2009, she was promoted to the manager of international administration. In this role, Folsom assisted with the organization of international teams for the men’s and women’s programs on the national and Olympic levels and the processing of Canadian and International player transfers.  She held this position until being named Executive Assistant & Administrative Support Manager in January 2013.  In September 2017, Folsom was promoted to Director, Member Services to oversee membership and work with the registrars and local programs to continue to grow and manage USA Hockey’s membership.